CANCELLATION POLICY

If, for some reason you need to cancel your appointment, please give the clinic a call on (03) 9016- 3415 to reschedule OR message 0404-627-702 (Essendon/Essendon North) 0426-747-774 (South Morang).

  1. Please note, we have a 24-hour cancellation policy. We do not work over the weekend and therefore cancellation of a Monday class will need to be by 3pm Friday otherwise a FULL fee will be debited. On the day cancellations will incur a FULL fee.
  2. Provided you contact us at least 24-hour before your session, you may reschedule for later in the week should we have availability however no sessions will be rolled over to the next week or credited to your account. If we have no availability to reschedule your session, you will be charged the full fee for your session.
  3. Public Holiday or Christmas Timetable cancellations will incur a FULL fee or loss of session without the chance of rescheduling regardless of a 24-hour notification.
  4. If you do not attend a session or cancel on the day under EPC, WorkCover or TAC session you will need to pay FULL fee.